Informativa sui rimborsi

Return & Refund Policy

Order Cancellation

We deeply value the trust and support of every early-bird customer. To protect your rights and maintain a high standard of service, we have established the following cancellation policy:

  • If you wish to cancel your order, please contact our customer support team at support@anycombike.com as soon as possible after placing your order.

  • Before shipment:
    A 5% handling fee will be charged to cover non-refundable payment processing costs charged by our payment service provider. This fee is not retained by Anycom.

  • After shipment:
    If the order has already been shipped, a $200 processing fee will be deducted from the refund amount.

Thank you for your understanding and support. If you have any questions, please feel free to contact us.

Refunds

Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

  • If approved, the refund (less any applicable fees) will be issued to your original payment method.

  • Refunds are processed within 10–15 business days, depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund after 7 days:

  1. Please check your bank account again.

  2. Contact your credit card company, as posting times may vary.

  3. Contact your bank if necessary.

If you have completed these steps and still have not received your refund, please contact us at support@anycombike.com.

Exchange Policy

1. Before Shipping

  • Free replacement is available for products of the same price.

  • If switching to a different model, customers are responsible for paying the price difference.

2. Shipped but Not Received

  • Exchanges are not available once the package has been successfully shipped.

3. Delivered (Within 7 Days)

  • Exchange requests must be submitted within 7 days of delivery.

  • Items must be unused, free from dirt, dust, odors, and returned in original packaging.

  • Customers are responsible for return shipping costs:

    • Bike: $200

    • Battery: $100

    • Accessories: $15

  • If exchanging for a different model, customers are responsible for both the shipping cost and any price difference.

  • We only replace items that are defective or damaged during transit.

Please contact support@anycombike.com to initiate the exchange process.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. Thespecific fee should be based on the express company you choose.If due to our reasons, the goods received are damaged or not correct, and the consumer is notrequired to bear the shipping fee for this reason.

Return Policy

This return policy applies to all ebikes, components, and accessories sold by Anycom.

For Non-Quality Issues

(1) New & Unused Bikes

  • Return requests must be submitted within 7 days of delivery.

  • Applicable deductions:

    • Return shipping fee

    • 5% transaction processing fee (charged by the payment provider)

(2) Used Bikes

  • Return requests must be submitted within 7 days of delivery.

  • Applicable deductions:

    • Return shipping fee

    • 20% restocking fee

  • Conditions:

    • Bike must be in good condition

    • Odometer mileage must not exceed 20 miles

Anycom reserves the right to determine the final condition of the returned item.
Returns are not accepted after 7 days of delivery.

For Quality Issues

  • Quality-related issues must be reported within 7 days of delivery.

  • Eligible solutions may include:

    • Full refund

    • Free replacement

    • Other reasonable solutions based on the situation

If damage is found to be intentional or man-made, return shipping fees will still apply.

Definition of critically damaged items:
Damage that affects the main structure of the product and prevents normal use.

Non-Eligible Situations

The following cases are considered normal wear and are not eligible for free replacement or refund:

  • Minor damage to outer packaging

  • Damage caused by excessive or extended use

  • Normal wear and tear of consumable parts

Additional Return Policies

New & Unused Items (Within 7 Days)

  • Full refund available

  • Return shipping charges apply:

    • Wheels, motors, batteries, trailers: $100

    • Other accessories: $15

All returned items must be:

  • In original packaging

  • Free from wear, dirt, or scratches

  • Returned with all included items (battery, charger, keys, tools, manuals, etc.)

Start My Return

To help us resolve your request efficiently, photos and/or videos are required as supporting evidence.

  • Please contact support@anycombike.com to submit a return request.

  • Return shipping labels will be provided after approval.

  • Items returned without prior authorization will not be accepted.

  • Anycom is not responsible for lost or damaged return shipments arranged by the customer.

  • Return Shipping Address:
    Anycom Warehouse
    11450 Philadelphia Avenue, Dock#3-Dock#15 Jurupa Valley, CA 91752 United States

Scope of Application

This return policy applies only to products purchased through the Anycom official website (www.anycombike.com).
Purchases made through other channels, such as Amazon or offline dealers, are subject to the return policies of those platforms or dealers.

Contact Us

📧 Email: support@anycombike.com
🕘 Business Hours: Monday to Friday, 8 AM – 5 PM (PST)