Refund policy

Return and Refund


Order Cancellation


We deeply value the trust and support of every early bird user. To better protect your rights and maintain the quality of our service, we have established the following refund policy:

If you wish to cancel your order, please promptly contact our customer support team at support@anycombike.com after placing your order. If your order is canceled before shipment, we will charge a 5% handling fee based on the order amount.This fee is retained by the financial service provider that processed your payment, not by Anycom. However, if the order has already been shipped, a processing fee of $200 will be deducted from the refund amount. Detailed handling fees for other products are as follows:

We are always committed to providing excellent service and appreciate your understanding and support. If you have any questions or need further assistance, please feel free to contact our customer service team at support@anycombike.com.

Refunds


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed (less any delivery fees incurred by us), and a credit will be applied to your credit card or original method of payment within 7-15 business days (varies by bank).

LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted, which may take up to 7-15 business days. If you’ve done all of this and you still have not received your refund yet, please contact us at support@anycombike.com.


Exchange Policy:


1. Before Shipping:

- Free replacement is offered for products of the same price.

- If you wish to change to a different model, you will be responsible for covering the price difference between the products.

2. Shipped But Not Received:

- Exchanges are not possible once the package has been successfully sent.

Delivered (Exchanges within 7 days):

- Exchanges are only accepted within 7 days of delivery.

- Ensure the bike is unused, free from dirt, dust, and odor, and in its original packaging and condition.

- We recommend that customers keep the original packaging for at least 7 days after receiving the product to ensure the item is properly protected in case of return or exchange.

- Customers are responsible for the return shipping cost:

$200 for the bike
$15 for accessories
$100 for the battery

- If changing to a different model, customers are responsible for the shipping cost of $200and the price difference.

- We only replace items if they are defective or damaged in transit. If you need to exchange it for the same item, please send us an email at support@anycombike.com and we will guide you through the process.


Return


Please read the following carefully to understand our returns and restocking fee policy applicable to all components, accessories, and ebikes sold by Anycom. Please note, that the item needs to be in new and unused condition to qualify for a full refund with no restocking fee, less shipping charges.

 

For Non-Quality Issues

(1) The bike is new and unused:

Within 7 days of receipt: Only the return shipping fee will be deducted , along with a 5% transaction processing fee. This fee is not retained by Anycom but by the financial service provider that handled your online payment


(2) The bike has been used:

Within 7 days of receipt: The return shipping fee will be deducted, and an additional 20% restocking fee will apply. Note: The item must be in good condition, and the mileage on the e-bike's odometer must not exceed 20 miles.

Note: Returns are not allowed for bikes after 7 days of receipt.

For Quality Issues


(1) Within 14 days of receipt: A full refund will be provided, with no return shipping or processing fees charged (for critically damaged items or items affecting functional use). Alternatively, the customer may choose to exchange for another e-bike, with no additional return shipping costs required.

Note: Please remember that our Anycom team will investigate into the quality issues carefully. If there is any damage to the bike is found intentional and man-made, we will still charge the return shipping fee.

*Definition of critically damaged items: the main structure of the product is deformed and affects its normal functions in any form.

 

(2) After 7 days of receipt: Depending on the specific circumstances, we may charge the customer a return shipping fee. Please contact our customer support team at support@anycombike.com, and they will determine the payment method.

 

The following situations will be seen as normal and will not apply to the free replacement or refund policy:

A) Minor damage to the outer packaging.
B) Damage to parts or wearing parts after excessive use.
C) Damage to parts or wearing parts after using for a certain while or a certain number of times.
 

Note: All returns require the original packaging supplies and shipping box. Bikes must not have any wear, dirt, scratches, and must be in the same packaging and condition as you received them, and must include all items in the box (battery, charger, keys, Tool set, Manual, etc.).

 

Additional Return Policies:


New & Unused Items (Within 7 Days):
Full refund available
Return shipping charges apply:
* $100 for wheels, motors, batteries, trailers.
* $15 for all other accessories. 

Note: All returns require the original packaging supplies and shipping box. Products must not have any wear, dirt, or scratches and must be in the same packaging and condition as you received them.

Start My Return


To better understand the problem and solve it effectively, photos and/or videos are REQUIRED as evidence. Click here to submit a return request, or contact us at support@anycombike.com. If your return is approved, we will provide you with a return shipping label.

If the customer decides to arrange the return shipment and the request has been confirmed by the Anycom customer service team, the customer is responsible for ensuring the safe shipment and successful return. Items returned without prior approval will not be accepted. Anycom is not liable for the cost of return shipping arranged by the customer nor for any lost return packages. We sincerely appreciate your cooperation!

 

Return & Refund Policy

Order Cancellation

We deeply value the trust and support of every early-bird customer. To protect your rights and maintain a high standard of service, we have established the following cancellation policy:

  • If you wish to cancel your order, please contact our customer support team at support@anycombike.com as soon as possible after placing your order.

  • Before shipment:
    A 5% handling fee will be charged to cover non-refundable payment processing costs charged by our payment service provider. This fee is not retained by Anycom.

  • After shipment:
    If the order has already been shipped, a $200 processing fee will be deducted from the refund amount.

Thank you for your understanding and support. If you have any questions, please feel free to contact us.

Refunds

Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

  • If approved, the refund (less any applicable fees) will be issued to your original payment method.

  • Refunds are processed within 10–15 business days, depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund after 7 days:

  1. Please check your bank account again.

  2. Contact your credit card company, as posting times may vary.

  3. Contact your bank if necessary.

If you have completed these steps and still have not received your refund, please contact us at support@anycombike.com.

Exchange Policy

1. Before Shipping

  • Free replacement is available for products of the same price.

  • If switching to a different model, customers are responsible for paying the price difference.

2. Shipped but Not Received

  • Exchanges are not available once the package has been successfully shipped.

3. Delivered (Within 7 Days)

  • Exchange requests must be submitted within 7 days of delivery.

  • Items must be unused, free from dirt, dust, odors, and returned in original packaging.

  • Customers are responsible for return shipping costs:

    • Bike: $200

    • Battery: $100

    • Accessories: $15

  • If exchanging for a different model, customers are responsible for both the shipping cost and any price difference.

  • We only replace items that are defective or damaged during transit.

Please contact support@anycombike.com to initiate the exchange process.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. Thespecific fee should be based on the express company you choose.If due to our reasons, the goods received are damaged or not correct, and the consumer is notrequired to bear the shipping fee for this reason.

Return Policy

This return policy applies to all ebikes, components, and accessories sold by Anycom.

For Non-Quality Issues

(1) New & Unused Bikes

  • Return requests must be submitted within 7 days of delivery.

  • Applicable deductions:

    • Return shipping fee

    • 5% transaction processing fee (charged by the payment provider)

(2) Used Bikes

  • Return requests must be submitted within 7 days of delivery.

  • Applicable deductions:

    • Return shipping fee

    • 20% restocking fee

  • Conditions:

    • Bike must be in good condition

    • Odometer mileage must not exceed 20 miles

Anycom reserves the right to determine the final condition of the returned item.
Returns are not accepted after 7 days of delivery.

For Quality Issues

  • Quality-related issues must be reported within 7 days of delivery.

  • Eligible solutions may include:

    • Full refund

    • Free replacement

    • Other reasonable solutions based on the situation

If damage is found to be intentional or man-made, return shipping fees will still apply.

Definition of critically damaged items:
Damage that affects the main structure of the product and prevents normal use.

Non-Eligible Situations

The following cases are considered normal wear and are not eligible for free replacement or refund:

  • Minor damage to outer packaging

  • Damage caused by excessive or extended use

  • Normal wear and tear of consumable parts

Additional Return Policies

New & Unused Items (Within 7 Days)

  • Full refund available

  • Return shipping charges apply:

    • Wheels, motors, batteries, trailers: $100

    • Other accessories: $15

All returned items must be:

  • In original packaging

  • Free from wear, dirt, or scratches

  • Returned with all included items (battery, charger, keys, tools, manuals, etc.)

Start My Return

To help us resolve your request efficiently, photos and/or videos are required as supporting evidence.

  • Please contact support@anycombike.com to submit a return request.

  • Return shipping labels will be provided after approval.

  • Items returned without prior authorization will not be accepted.

  • Anycom is not responsible for lost or damaged return shipments arranged by the customer.

Scope of Application

This return policy applies only to products purchased through the Anycom official website (www.anycombike.com).
Purchases made through other channels, such as Amazon or offline dealers, are subject to the return policies of those platforms or dealers.

Contact Us

📧 Email: support@anycombike.com
🕘 Business Hours: Monday to Friday, 8 AM – 5 PM (PST)